IX Series 2

General

How do I program the system?

Please download the IX Support Tool (most recent version) from aiphone.net then refer to the IX Quick Start Programming Guide. (https://www.aiphone.com.au/wp-content/uploads/2020/09/IX-QuickStart-Programming-Guide.pdf)

Is there anything I need to do before programming the system?

Yes, upgrade the firmware on all of the IX devices. Go to aiphone.net and download the latest version of the firmware for each type of IX device, all download the IX Firmware Update Tool, this is needed to update firmware for devices on versions older than 4.0

The IX support tool won’t upload to the devices

Make sure that the LAN port on your PC connected to the IX systems IP switch network is on the same IP range as the IX devices.

I still can’t upload to the devices from the IX support tool even when on the same IP range

Initialise the affected devices via the web setting tool (https://IP ADDRESS OF DEVICE/webset.cgi?login) has to be done with Internet Explorer. Then reassociate the devices in Association Settings and try uploading the settings again

Can I add third party cameras (VMS/NVR)?

Yes you can. They need to be ONVIF Profile S.

The IX door stations can’t call through to the master stations

Make sure the call station settings have been set in (Call Settings – Call Stations Doors/Sub Station) any device that calls through to another needs to have a U in the field.

I programmed the system but none of my settings have taken affect

Clicking (Upload) only saves the configuration settings in the IX support tool. You then need to go to File-Upload Settings to Station and upload the setting file to the IX devices. Only then will the new settings take effect.

I have forgotten the username/password and need to default the IX device

Open an Internet Explorer tab and type the following address (https://192.168.1.160/webset.cgi?login) don’t go to the address yet. Next find the reset button on the device, hold the reset button until the LED on the front starts flashing orange. Once it starts flashing, go to the above address, login with the default user/password of admin, go to initialisation at the bottom of the branch menu and click initialise. You will only have one minute to complete this once the LED starts flashing. The unit will then default to the factory settings of IP address 192.168.1.160 and username/password admin.

Changing a station's IP address

There are several steps to changing an already programmed station’s IP address. First, the System Configuration file must be available in Support Tool. If the configuration file is missing, or on a different PC, refer to the next FAQ on recovering it and return to this walk through to continue.

For best results, all stations should be attached to the same unmanaged PoE switch as the programming PC. It is possible to attempt this process over a managed network, however the broadcast protocol used to find the stations may be blocked/disabled.

1. Locate “Network Settings > IP Address” using the navigation menu on the left of Support Tool.
2. Select an IP Version (if not using the default of IPv4), whether to use Static or DHCP (Static is recommended), and fill in the new network information for each station. Click “Update” once the changes are complete.
3. At the top of the screen, locate “Tools” and select “Association Settings”.
4. Scrolling to the bottom of the screen, find the section labeled “Associated Station List”. Place a check mark next to each station to receive a new IP address and click the “Remove Association” button.
5. One the association has been removed, scroll back up to the top two windows, “Station Setting List” and “Station List”. Associate the stations to their new IP address by selecting a radio button from each window and clicking “Apply”. For more information on this step, refer to page X in the IX Series QuickStart Guide.
6. The final step is uploading the setting file. Go to “File > Upload Settings to Stations” and upload the setting file to each station, even if that station’s IP address was not changed. For more information on this step, refer to page X in the IX Series QuickStart Guide.

Recovering a missing system configuration file.

If a system’s configuration file has been lost, deleted, or is otherwise missing it may be possible to recovered using it the Support Tool.For best results, all stations should be attached to the same unmanaged PoE switch as the programming PC. It is possible to attempt this process over a managed network, however the broadcast protocol used to find the stations may be blocked/disabled.

1. If when Support Tool is launched and the “New System” screen appears, look to the bottom left hand corner of this window and select “Restore Setting File”. If it does not, at the top of the screen go to “Tools > Restore System Settings”.
2. Enter a new and unique name for this system, select a protocol (IPv4 or IPv6), and click “Station Search”.
3. Once the search is complete, each station found on the network will be listed. (It is required that ALL stations that are part of this system are found. A missing station from this list will cause the program file to be incomplete and unusable.) Fill in the Administrator ID and Password, which default values are both “admin”. If the password is unknown, this process cannot be completed.
4. Click “Apply” to populate support tool with the new System Configuration file.

"Failed" status when attempting to upload the setting file using support tool.

Ensure that the programming PC is set to the same subnet that your stations have been associated to, and disable any alternate LAN, wireless, or VPN connections your PC may have. If a station has recently been associated, or the date and date have been set, it is possible that station is still in its boot up process. Check for a solid status LED light, or an “available” status on each station before attempting an upload.

On a newly programmed system, stations show their station name and IP address but cannot call other stations.

The final step in the programming process is to upload a program file to each station. Without doing this, stations are unable to communicate to one another as well as other functions and features. Keep in mind that your programming PC needs to be in the same subnet that your stations have been associated to in order to complete this process.

Stations not showing up on the "Station List" for association.

If any stations are missing from the “Station List” under “Association Settings”, the broadcast used to find stations may be unable to reach them, which is common with managed networks. We recommend placing each station on the same an unmanaged PoE switch as the programming PC. This will allow the station search broadcast to easily find your stations while having the ability to redeploy the once programming is complete.

During the station search and program file upload steps, it may be required to disable any alternate network connections, including Wi-Fi and VPNs, for both processes to complete properly.